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Refund policy

We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return policy to ensure your peace of mind.

Returns Accepted: You may return eligible items within 30 days from the date of purchase.

Conditions for Returns:

  1. Timeframe: Returns must be initiated within 30 days from the date of purchase.

  2. Condition: Items must be unused, unopened, and in their original packaging with all tags attached.

  3. Exclusions: Final sale items and opened items are not eligible for return. Specialty bulk chemicals are not returnable for safety and regulatory reasons.

Returns / Exchanges Process:

  1. Contact Us: To initiate a return, please contact our customer service team within the specified timeframe. You can contact us at nick@blendmagicproducts.com.

  2. Packaging: Securely package your item(s) in the original packaging, if possible.

  3. Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method for your return.

  4. Refund: Once we receive and inspect the returned item(s), we will process a refund to the original form of payment, excluding any shipping charges.

Damaged Packages:

  1. Refusal: If your order arrives damaged, please refuse the package at the time of delivery.

  2. Contact Us: Immediately contact our customer service team to inform us of the refused delivery.

  3. Replacement or Refund: We will arrange for a replacement or issue a refund once the damaged package is returned to us.

Exclusions:

  • Final sale items and used merchandise are not eligible for return.
  • Specialty bulk chemicals are not returnable for safety and regulatory reasons.
  • Returns received after the 30-day return period may be subject to refusal.

Restocking Fee: A restocking fee of up to 10% of the purchase price may be deducted from approved returns to cover non-refundable credit card processing fees, order processing costs, labor associated with inspecting and restocking merchandise, and other administrative expenses.

If you have any questions or concerns regarding our return policy, please don't hesitate to contact us. Your satisfaction is our priority.